Terms and conditions

This is a translation; the Dutch version is legally binding.

1. Details

Voque Beauty Boutique, owner Wendy Inglis, Schipholweg 817, 2143 CA Boesingheliede. Email info@voquebeautyboutique.com, phone 06 27449504. Chamber of Commerce (KvK) 93070713, VAT number NL004996400B24.

2. Applicability

These terms and conditions apply to all appointments, treatments, product sales and gift cards of Voque Beauty Boutique.

3. Appointments

An appointment is confirmed as soon as you have received the confirmation by email. Please arrive on time: if you arrive late, the treatment may be shortened so that the next client does not have to wait; the full price remains payable.

4. Cancelling and rescheduling

• You can cancel or reschedule free of charge up to 24 hours before your appointment, via the personal link in your confirmation email or by phone.
• Within 24 hours of your appointment, this is only possible by phone at 06 27449504.
• If you cancel within 24 hours or do not show up, we may charge [enter percentage]% of the price of the reserved treatment.
• If we need to reschedule or cancel an appointment, we will let you know as soon as possible and will be happy to arrange a new time.

5. Prices and payment

All prices are in euros and include VAT. You pay at the salon after the treatment. Prices may be adjusted; for an appointment that has already been confirmed, the price at the time of booking applies. No rights can be derived from obvious mistakes and typos.

6. Health and treatment

Before the treatment, please inform us at the salon of any conditions, allergies or medication that may be relevant. Voque Beauty Boutique is not a medical pedicurist; in case of a medical indication (such as diabetes or rheumatism) we will refer you elsewhere. We may refuse or adjust a treatment if, in our judgement, it is not responsible to carry it out.

7. Gift cards

Gift cards are valid after payment at the salon, cannot be exchanged for cash and remain valid for at least two years after issue. Any remaining balance stays on the card.

8. Liability

We work carefully and in accordance with the applicable hygiene guidelines. Our liability is limited to the amount of the treatment concerned, except in the case of intent or gross negligence. We are not liable for loss of or damage to personal belongings in the salon.

9. Complaints

Not satisfied? Let us know within 7 days of the treatment via info@voquebeautyboutique.com or 06 27449504, and we will look for a solution together.

10. Privacy and intellectual property

How we handle your data is described in the privacy statement. Texts and images on this website are the property of Voque Beauty Boutique and may not be used without permission.

11. Applicable law

All agreements are governed by Dutch law. Disputes will be submitted to the competent court in the district of Noord-Holland.

Web shop

• Ordering: your order is final as soon as you have paid (online) or, for collection without online payment, as soon as you have received the confirmation by email. You will always receive a confirmation by email.
• Prices: all prices are in euros and include VAT. You will see the shipping costs before checking out.
• Delivery: collection at the salon is free; we will let you know when your order is ready. For shipping, we send your parcel as soon as possible, usually within a few working days.
• Right of withdrawal: you may return your order within 14 days of receipt without giving a reason. Let us know within that period via info@voquebeautyboutique.com; we will refund the purchase amount within 14 days. The cost of returning the goods is for your account.
• Exception: care products whose seal or packaging has been opened, for reasons of hygiene, cannot be returned.
• Complaints: is something wrong with your order? Contact us within 14 days and we will resolve it together.